Refund Policy Brave Bounty Hunter, welcome to the Code of Contracts. In the perilous world of Dungeon Hunter 5, every mission is dangerous, every choice critical, and every artifact precious. But even the most seasoned warriors may encounter an unwanted pact. This Refund Policy is your scroll of clarity—ensuring that your gold is honored, your decisions respected, and your experience remains legendary. 1. Finality of Digital Transactions All purchases made through this website—including digital game keys, in-game currency (Gems, Gold), gear packs, hunter contracts, and premium content—are considered non-refundable once delivered or redeemed. By confirming a purchase, you invoke a binding digital contract, where the value is granted instantly and irrevocably—like a soul bound to a legendary blade. 2. Refunds in Exceptional Situations Although most transactions are permanent, we may consider a one-time refund if: You were charged multiple times for the same item. You paid but never received the content (confirmed by our system logs). The transaction was unauthorized and occurred without your consent. The product purchased was clearly incompatible with your device, and you have not used or activated it. There was a technical issue on our side preventing access to paid content. All requests must be submitted within 7 days of the purchase date. After that, the contract is sealed by magic. 3. Non-Refundable Cases We cannot offer refunds in the following cases: You no longer wish to use the item or content. You’re unhappy with gameplay, loot drops, difficulty, or storyline. You made the purchase by accident but the content was delivered. You didn’t read the description or misunderstood what was included. You were banned or restricted for violating our Terms of Use. Just as a dungeon chest cannot be unopened after looting, digital items cannot be revoked once claimed. 4. In-Game Currency & Loot Packs Purchases of Gems, Gold, energy boosts, or randomized loot packs are non-refundable, even if you didn’t receive the specific item or hero you wanted. These systems are governed by RNG and are part of the core gameplay design. There are no guarantees in battle—only calculated risk and reward. 5. Subscription Services If you subscribe to ongoing content (e.g., daily bonus chests, monthly hunter’s supply), you may cancel your subscription at any time through your platform’s settings. However: No partial refunds will be given for unused time. Your benefits will continue until the end of your billing cycle. Your contract is honored until the moon wanes. 6. Platform-Specific Purchases If your transaction was made via App Store, Google Play, Steam, or any third-party marketplace, their refund policies override ours. You must contact their support directly for all refund-related requests. We cannot issue refunds for purchases outside of our own platform. 7. Chargebacks & Fraud Invoking a chargeback without attempting resolution with our support team may result in: Termination of your account and access to all content. Permanent loss of purchased items. Legal action if fraud is suspected. Ban from future purchases or participation in events. We strongly recommend contacting our support team first. The path of negotiation is mightier than the sword of dispute. 8. How to Request a Refund To request a refund (if eligible), send a scroll to our Support Mages with the following: Full name and account ID Date and method of payment Proof of purchase (receipt or transaction ID) Clear explanation of the issue Any relevant screenshots or evidence We aim to respond within 3–5 business days, though complex issues may take longer depending on the depth of the dungeon. 9. Regional Consumer Rights Depending on your location (EU, UK, Canada, Australia, etc.), you may have additional rights under consumer protection laws. We honor all applicable legislation and will comply with mandatory refund provisions as required by your local law. 10. Final Words from the Guildmaster Every bounty hunter knows: the price of power is commitment. Once an item is unlocked, a portal opened, or a pact made—it becomes part of your legend. We urge you to read all terms carefully before binding your gold to a digital contract. May your aim be true, your gear legendary, and your choices worthy of the hunt.